Pentaviro · Information & care

Return Policy

Return Policy

If you have a question about returning an order, contact service@pentaviro.com with your order number and the item details before sending anything back. We will provide the applicable instructions for that order.

Damaged, incorrect or faulty items

Please contact us promptly with your order number and relevant photos so we can review the issue and explain the next steps.

Refunds and consumer rights

Any return eligibility, return shipping responsibility and refund timing depend on the circumstances of the order and applicable consumer law. This policy does not limit rights that cannot be excluded under applicable law. Do not ship an item to the company or operations address unless we have confirmed that address as the return destination.

Contact

Email service@pentaviro.com before returning an item. Please do not send payment card details by email.

Store operator

Legal entity: Hengshui Chaoqi Culture Media Co., Ltd.
Responsible person: Fang Hengpeng
Company / licence address: Room 301, 3rd Floor, Building 6, No. 27 Daqing East Road, Taocheng District, Hengshui City, Hebei Province, China
Customer service: service@pentaviro.com