Pentaviro · Information & care
Frequently Asked Questions
Frequently Asked Questions
How do I choose a brush?
Begin with the shape and style of mark you want. Check the confirmed specifications and medium compatibility in each product listing before ordering.
Are product images photographs?
Some current product images are AI-generated concept illustrations for store design review. They are not photographs of verified physical products. Background props are not included unless explicitly listed.
Where do you deliver?
Available shipping methods, destinations, rates and delivery estimates are shown at checkout when available for your address. Please also review the Shipping Policy.
How do I ask about an order or return?
Contact service@pentaviro.com with your order number. Please review the Return Policy and contact us before sending an item back.
What should I do if I need a product detail confirmed?
Email service@pentaviro.com with the product name and the specification you need to confirm. Product drafts are being reviewed before sale.
